Terms/Conditions

Terms and Conditions

Booking Terms and Conditions

By booking accommodation through Morgan Property Ltd you are agreeing to the following terms and conditions.

 

Definitions

  • Morgan Property Ltd (referred to as “us”, “we”, “Joe's Cottage” or “The Company”) is a Limited Company registered in England and Wales number 10438876 of 6a Market Place, Market Place, Shifnal, England, TF11 9AZ.
  • Person making the booking (referred to as the “Responsible Person”) and all members of the holiday party (referred to as “you”, “your”, “guests”)

The Booking

  • Your booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease.
  • The Contract for a short-term holiday rental will be between the Owners of “Joe's Cottage” under the following conditions.
  • The Contract will be subject to these booking conditions and must be complied with.
  • The person whose name in on the booking agrees to take full responsibility for ensuring that all the following Terms & Conditions are adhered to by all members of the party.
  • The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of the booking.
  • The names, addresses and ages of all members of the party must be shared with the Owners on request.
  • The contract will be valid when your booking is confirmed by email.

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Payment and Cancellations

  • Cancellation insurance is recommended to protect against the cancellation penalty.
  • Bookings are confirmed on receipt of a 50% deposit. The balance will be due for payment 35 days before the arrival date: you will be sent email notification that the balance is due.
  • We reserve the right to cancel your booking where payment has not been received 35 days prior to the commencement date, in which case the deposit is forfeit.
  • If the booking is made within 35 days of the arrival date, then payment will be due in full. No entry to the property will be allowed without payment in full, being cleared beforehand.
  • The following cancellation provisions apply unless specified prior to booking.
    • You may cancel the reservation within 48 hours of booking and a full refund will be made.
    • Any cancellations after 48 hours of booking we reserve the right to retain the full amount paid.
    • Any refund will be at our discretion. In the event we are able to rebook the accommodation, we would then refund your booking cost minus service fees and an admin fee of £35.
    • Force majeure. If we have to cancel your booking due to circumstances outside of our control that could not have reasonably been foreseen or provided against, for example fire, flood, exceptional weather, destruction/damage to the property, you will be refunded the full amount of your booking,
    • If any of the above circumstances arise during your stay you will be refunded the remaining balance. No additional compensation, expenses or costs will be payable.

 

Your stay

  • There is one parking space on the property and then on street parking.
  • Access the property is from 3pm on the day of arrival, departure is by 10.30am promptly on your final day. On departure, you are requested to leave the accommodation in a clean and tidy condition, including;
    • washing up,
    • dishwasher emptied,
    • placing rubbish in bin liners and putting in outside bins,
    • oven is clean and free from grease.
  • We reserve the right to make a charge for additional cleaning at £25.00.
  • You have responsibility for the conduct of all persons staying within the accommodation for the agreed duration; ensuring that they comply with these terms and conditions.
    • Strictly no smoking policy in place within the property,
    • No pets allowed.
    • No potentially dangerous or hazardous materials or equipment must be brought onto the premises;
    • Tamper with any fire alarms or emergency equipment;
    • Remove, damage or destroy any company property;
    • Use the property for any unlawful or immoral business purposes whatsoever;
    • Use any technology provided to download or access any unlawful or obscene material;
    • Cause unreasonable disturbance to our neighbours, particularly after 11pm especially from TV’s or any other electronic devices.

Damage, theft and costs

  • We reserve the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
  • The cost of replacing or repairing any contents of the property including furniture, upholstery, fittings, appliances or other fixtures and items
  • The cost of replacing any items of property which are removed from the accommodation during your stay
  • Any breach of our no smoking policy will result in a standard charge of £150, which will be charged to your card where evidence of smoking is found to cover cleaning costs,
  • We also reserve the right to charge additional amounts to cover any damage caused by smoking,
  • Where we are unable to apply such a charge against your credit/debit card, an invoice will be sent to you and you will be legally bound to pay within 14 days of receipt.
  • We will provide a break-down of costs for all additional charges.

 

 

Privacy, Data Protection and Credit/Debit Card Security

  • We have a contract with SuperControl (our online booking system) to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.
  • We use a secure third-party service to process card payments - HolidayRentPayment (http://holidayrentpayment.eu/en/). This service is Level 1 PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third party provider here: https://www.yapstone.com/privacy-policy-international/.

Complaints

  • Every effort is made to ensure that you have an enjoyable stay. However, if you have a problem or cause for complaint, it is essential that you contact us immediately to give us a chance to resolve it. We value your custom and would like you to return.

 

  • Email address:           complaints@mpm.house

 

Limitation of Liability

  • We endeavour to ensure that all information provided prior to, during and after your booking has been made is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.
  • The liability of the company to you under these terms and conditions shall be limited to the total value of your booking.
  • You indemnify us against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
  • As far as allows, we shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement.
  • We shall not be liable for any damages or loss caused by conditions or events beyond our reasonable control (force majeure).

Entire Agreement

  • These terms and conditions constitute the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.

Third party rights

  • The company shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation.
  • Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.

Jurisdiction

  • This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.